NOTE

Information

Instructions before print
Trikon provides the most complete set of services for Call Centres, including outbound International VoIP minutes, incoming numbers and services such as Fax2Email and hosted IVRs, as well as the Industry's most innovative dialer solutions

A-Z Termination for Call Centres

International VoIP minutes for Dialers

Discount Deck @ 25p/min

Standard Deck @ 29p/min

Premium Deck @ 36p/min

Unlimited Premium Deck @ 0p/min!

dialer demo

Sample Outbound Rates

CountryDiscountStandardPremiumUnlimited*
Canada0.250.290.360
United Kingdom0.360.390.460
USA0.390.490.590
Australia0.790.840.890.5
New Zealand0.840.890.990.5
United Kingdom Mobile1.291.391.490.99

Inbound Services for Call Centres

International DIDs

Toll free numbers - US @99p/min

PSTN Forwarding

Hunting and Voicemail - Free

Incoming SMS

Custom Services for Call Centres

Beyond our outbound, inbound and dialer services, Trikon provides custom solutions for complex or large scale installations, to enable you to handle the most exacting processes and for non-voice BPOs.

Custom CTI Solutions

  • Leverage our Asterisk® skills for complex CTI solutions
  • Choice of hourly billing or fixed price contracts
  • Available for International or Domestic Centers
  • Estimates available based on RFP, click on call me for more

Restricted Desktop Services

  • Use Linux on your agent desktop to reduce their cost
  • Decrease downtime, unauthorised downloading and eliminate viruses
  • Available on existing agent machines or hardware provided by us
  • Computer and 15/17 LCD monitor provided on rent
  • Minimum contract is 20 desktops, click on call me for an estimate

Analog Telephone Adaptors (ATA)

  • We provide cost effective ATAs in place of channel banks
  • ATAs can be placed close to agent to reduce line hum
  • ATAs provided on rent or with Dialer contract

Custom Dialer Installations

  • Large scale (300 - 950) installations
  • Domestic Dialers with PRI/E1 interface
  • Reversible Domestic Dialer cum VoIP Gateway
  • Click on call me to know more

Custom design services

  • Remote installations.
  • Customizations for your Dialer and Contact centre.
  • Security lock down customized for your network.
  • Hipaa compliance and encryption.
  • Integration with existing software (e.g. CRM).
  • Integration with hardware (e.g. SIP phones, PSTN gateways).
  • Integration with other VoIP services (e.g. SIP trunks).
  • Other CRM integration
  • Simple requirements are free, the rest will be charged for as per RFP.
  • Contact us via email at servicesownmail.com with your requirements.
 
Predictive Dialer @Rs2/hr or Free!

Comparison

Rs2/hour1

Hosted

Rs0/hour

Inhouse
24x7 telephone support included2
All features of Vicidial®
Optional administration services
Handle calls, SMS & email
Handle chat
Scale to 100's of users
Use at-home agents
Run single campaign from multiple locations
Run with high ratio (4+) or broadcast
Integrate inhouse software
Integrate onsite PSTN lines
Notes:
  1. Per agent. Hourly charge is paid for minimum 5 agents hence is Rs10/hr for 5 agents.
  2. 24x7 telephone support is available for inhouse dialers if telephony services are subscribed to.

Comes in 2 interchangeable flavors to meet any need

Hourly Charged Hosted Predictive Dialer

  • Rs2 per agent/hour, calling costs excluded. Perfect for shift based or seasonal requirements.
  • Calling costs start at Rs0.25/min, charged only for connected calls.
  • Massively scalable from minimum 5 users to 440.
more info

Inhouse Dialer with Hosted Twin

  • The same dialer you demo at this site is available as a download for you to install on Windows/OSX/Linux.
  • You can start by using the hosted version and then take the dialer inhouse.
  • You can also shift back to using the hosted twin in times of trouble using the online backup!
more info

The most versatile dialer on the planet!

Dialer Features

  • Based on Vicidial®, the world's most popular dialer
  • Inbound, Outbound and Blended call, email and SMS handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA FTC-compliance capability
  • Single tenanted for maximum TCPA compliance.
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Email - send and receive
  • SMS - send and receive
full feature list

Testimonial Thirstiness®

"Also, I just wanted to say how great you guys have been. We have used a Vici Dialer in the past and yours is heads and shoulders above the rest. Affordable, customizable, etc... it's just very refreshing to work with you."
Thanks,
Mark J. Lunde
Northern Marketing Group/PCS
  • We live for comments such as the one above.
  • We collect testimonials like kids collect stamps, or whatever they collect nowadays.
  • Our thirst for testimonials drives us to do the following:
  • A telephonic walk through of our demo to help you make sense of the feature list below
  • Complete help to configure and get going
  • Telephonic support all the way. We answer our phones!
  • Wide range of related services to help you put things together.

Call sales at +91 22 24216325 or send an email to services@ownmail.com for more info